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My payment didn't push through. Why?

If you have registered, but your payment didn't go through and was rejected by the bank. Please do the following: 

  • Make sure you have the correct billing details, including the expiration date or your CVC code.
  • If your data is correct, you might need to contact your bank to ask for more details. Due to the privacy policy, we don't receive any details on the reason for this rejection from the banks. They will be able to help by identifying the error and what your next steps must be.
  • Try using another payment method.
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Credit Card

When you pay with a credit card, our system asks for authorization from your bank. In some cases, a bank refuses the payment. This can have multiple reasons, however, the bank does not inform us about the exact reason to respect your privacy. So we are unable to give you specific information. 

 

In some rare cases, a credit card payment is blocked due to our fraud filters. This is a safety mechanism that is essential in protecting your information.

 

If you happen to get an error when making a payment and it relates to these filters, you can always reach out to our Support Team and we can manually review and remove the block. 

You just need to provide us with the following:

  1. Date and amount of charge
  2. ONLY the last four digits of the card you were charged on

Our Support Team will never ask for your card CVC and expiration date and any provided complete card details are masked automatically by our data security system.

PayPal

When you pay with a credit balance on your PayPal account, transactions tend to go very smoothly. Be aware that if you pay using an external payment method, like your credit card that is associated with your PayPal account, similar issues can arise like those indicated above (section about Credit Cards). 

 

Third-party Billing

For any errors encountered through in-app purchases (Apple iTunes, Android payment), please contact your respective biller directly.

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